We frequently release updates to the system and post the details here.
This is the biggest single update we've ever done (a characteristic matched by the length of this post) and it brings two big additions to the system. We know some of you have been waiting a long time for these.
The new packages section lets you create different service combinations that can then be 'assigned to' or 'purchased by' your clients. There are two main package types:
Packages can be assigned to clients by you, or they can buy them themselves. To use the latter option you'll need to have Striive Payments set up, which opens up the following opportunities:
As you might expect, purchased packages will automatically appear inside your Striive account, assigned to the correct client, with the payment logged and included in your sales reports.
The second type of class is now here! We call them Private Classes which essentially means you organise them and control who attends.
Create a new class, specify all the details you'd expect (capacity, price, etc.) and your clients will be able to enrol, either paying the one-off rate, or by using their eligible class passes.
We also squeezed in a few smaller improvements which might take you a bit longer to notice:
With all the new functionality added over the last few months, the client portal was starting to look a bit untidy. We like to take a long term view here at Striive towers, so the decision was made to give the poor thing a complete overhaul.
As well as improving existing functionality, new elements have been introduced to complement our new package and class features:
We're thrilled to announce the first release of our integrated online payment platform. We've called it Striive Payments and it uses Stripe (a major payment processor) to make receiving booking payments an absolute joy!
To get started you'll need to create yourself a Stripe account which becomes connected to your Striive account. This takes about 5 minutes. Just go to your account settings and beside your accepted payment methods you'll find the option to setup online payments.
Once setup, Striive payments gives all your clients the opportunity to make an online payment whenever they receive a booking confirmation or statement. They can also make payments against their outstanding balance from within your client portal (if enabled).
Whenever an online payment is received, it is automatically tracked against the correct booking and the payment appears within your Striive account. You'll never need to manually reconcile a payment again and your client debt reports are always 100% up-to-date!
Today we released a major system update, however you'd be forgiven if you hadn't noticed. This is because most change occurred behind the scenes as part of a new feature build we are working on.
That said there are a few things to note:
Clients can now see your availability and make session requests from your portal. We only give them windows of opportunity based upon gaps in your schedule. No information about what you are doing is made available. Be sure to set your working days and working hours in settings to limit when they can request.
They can also cancel sessions from your client portal. Set your cancellation policy in your account settings and we'll enforce it for you. You'll get a notification so you know it's happened.
An employer is a person or business that pays you to teach a class for them. This might be different to the classes location (especially in the case of virtual classes). Create an entry in the new Employers section and link them to their respective classes.
When you confirm class fees, they'll also be linked to that employer for invoicing later on (sneaky feature preview there).
When you reschedule or cancel a class date, you can now send a notification to the employer letting them know. We've also added a handy 'send schedule' button which sends your employer a list of all the class dates you have planned on your schedule.
This is our biggest update in a while. The world has changed a lot in the last few months so we've made adjustments of our own across the system to help you serve clients both now and into the future.
You can now work seamlessly across multiple location types (physical and virtual):
This is the second client portal update, bringing your clients the ability to:
This is the first update focussed on the new client portal, bringing clients the ability to:
Following on from stage one below, we have now released our completely updated client sign-up, PAR-Q and service agreement system. So what does that mean?
We've also added a signature strip to the new agreement signing system
Hurrah! A long-awaited feature that's become even more necessary since lockdown began. We've launched the first stage of our remote client sign-up system. This first release lets you:
The next release is coming very soon and will add PAR-Q and agreement steps to make this system fully featured and ready to make remote training a much more seamless experience in these crazy times!
We've also squashed a bug that was stopping you from changing your account email address. So if that is something you've been trying to do recently, please try again and we're sorry. Very sorry!
We're currently building our new client portal feature. This will allow your clients to manage their training information remotely and in their own time.
Our first release lets you activate your portal, adjust how it looks, and choose whether to include your upcoming class listing for people to see. Watch this space for future releases bringing more features designed to help you save time and keep your business organised!
Do you report your PT time to a gym manager in order to pay rent? If so then this update should save you time.
Simply select the date range you want (or choose from one of our presets) and InGym will give you a breakdown of your activity across all your training locations. Use this report in a couple of ways:
This is a feature we were working on before the Coronavirus lockdown started. We've decided to release it anyway as it may help if you are checking your existing rent bills, or dealing with session cancellations due to gyms being closed.
This is the release of our first classes feature. It's been designed for those of you who get paid teach at a gym or sports club.
It's the first stage of our class support, helping you plan dates into your schedule and track income as you teach. We call these Studio classes, which means any class where you're paid a fee to teach, and you're not in charge of client enrolment or payment.
This is a feature we were working on before the Coronavirus lockdown started. We've decided to release it anyway, as it forms the foundation of some bigger updates we have planned for the future.
Today we released some improvements to the process of cancelling upcoming events. It's been refined to be easier to use, and also works much better on mobile (which is where you need it most!)
Our new referral system allows you to earn free Growth and Pro months by telling your friends and colleagues about InGym.
Personalised referral links are now available in every InGym account and there's no limit to the number of free months you can earn. For more information please refer to our Terms of Use.
