Service updates and feature releases

We're thrilled to announce the first release of our integrated online payment platform. We've called it Striive Payments and it uses Stripe (a major payment processor) to make receiving booking payments an absolute joy!

To get started you'll need to create yourself a Stripe account which becomes connected to your Striive account. This takes about 5 minutes. Just go to your account settings and beside your accepted payment methods you'll find the option to setup online payments.

Once setup, Striive payments gives all your clients the opportunity to make an online payment whenever they receive a booking confirmation or statement. They can also make payments against their outstanding balance from within your client portal (if enabled).

Whenever an online payment is received, it is automatically tracked against the correct booking and the payment appears within your Striive account. You'll never need to manually reconcile a payment again and your client debt reports are always 100% up-to-date!

Today we released a major system update, however you'd be forgiven if you hadn't noticed. This is because most change occurred behind the scenes as part of a new feature build we are working on.

That said there are a few things to note:

1. The add/edit payment screen has been completely rebuilt.
2. A new button on active bookings lets you end the booking early with one click. Handy if a client deserts you half way through their booking, gets injured, or if, you know, your country goes into lockdown or something...
3. The system now accepts and tracks negative client balances (meaning you owe the client money). A scenario made possible in part by point 2 above (although not exclusively).
4. We've also made a number of improvements to the client sign-up and review screens, mostly in support of the PAR-Q now being an optional component you can enable in your account settings.

Clients can now see your availability and make session requests from your portal. We only give them windows of opportunity based upon gaps in your schedule. No information about what you are doing is made available. Be sure to set your working days and working hours in settings to limit when they can request.

They can also cancel sessions from your client portal. Set your cancellation policy in your account settings and we'll enforce it for you. You'll get a notification so you know it's happened.

An employer is a person or business that pays you to teach a class for them. This might be different to the classes location (especially in the case of virtual classes). Create an entry in the new Employers section and link them to their respective classes.

When you confirm class fees, they'll also be linked to that employer for invoicing later on (sneaky feature preview there).

When you reschedule or cancel a class date, you can now send a notification to the employer letting them know. We've also added a handy 'send schedule' button which sends your employer a list of all the class dates you have planned on your schedule.

This is our biggest update in a while. The world has changed a lot in the last few months so we've made adjustments of our own across the system to help you serve clients both now and into the future.

Virtual locations

You can now work seamlessly across multiple location types (physical and virtual):

• New support for Zoom, Google Meet, Skype Groups and WhatsApp Groups.
• A new video call option added as a backup selection if you do FaceTime or Duo calls.
• Add virtual meeting details when you setup a new booking, class or consultation.
• Links (and passwords) for repeat meetings and groups are included in all client confirmations, reminders, and in each client's portal, so you can set them up once and then forget about them.
• Newly planned sessions and class dates will use their parent booking/class location by default, which you can change at any time.
• Easily switch individual events between locations as needed without changing the parent booking/class.
• Change the location details for all future booking sessions or class dates with a single click.
• Virtual locations will now be included in your existing location report.
  

Some other improvements of note

• The starter plan now lets you train up to 3 active clients at the same time (it used to be 2).
• You can now create new events directly from the dashboard. No need to go to the schedule first.
• The new booking and new class screens have been given a makeover to bring them into line with the new location options.
• We've adopted a more intelligent approach to client price suggestions when creating a group booking
• When repeating an event on your schedule, we now show you the date of the last entry that will be created, which is both useful and satisfying in equal measure!

Naturally we bundled in a few bug fixes too

• The profit report could sometimes calculate your margin to 10 decimal places. We're all for accuracy but that was excessive!
• When rescheduling a consultation, the client details from the original were not always being copied across automatically.
• A weird bug that meant editing a booking could cause all its sessions to temporarily turn red and become unclickable.
• Occasionally your task list would not allow itself to be reordered, which was very frustrating!
• Some past consultations couldn't be dismissed from your follow-up list, meaning you could never remove the task from your dashboard.

This is the second client portal update, bringing your clients the ability to:

1. View a copy of their current service agreement
2. See the details of their active bookings
3. Update the details of their nominated emergency contact

This is the first update focussed on the new client portal, bringing clients the ability to:

1. See their own schedule of upcoming sessions
2. See a record of their previous booking payments
3. Update their contact details

Following on from stage one below, we have now released our completely updated client sign-up, PAR-Q and service agreement system. So what does that mean?

1. Choose whether you want a new client to sign your service agreement during initial sign up, or whether you'd prefer to review their goals and PAR-Q answers first.
2. Send existing clients a request to submit a new PAR-Q or sign a new service agreement remotely.
3. Use our brand new device sharing system which allows you to complete new client sign-ups and PAR-Q/agreement updates in person on your computer, tablet or phone.
4. Change the design of the remote or handover systems to match your own brand and colours.

We've also added a signature strip to the new agreement signing system

Hurrah! A long-awaited feature that's become even more necessary since lockdown began. We've launched the first stage of our remote client sign-up system. This first release lets you:

1. Send an invite email to your new clients
2. Let's them enter their key details directly into your portal
3. Provides you with a neat listing of new sign ups to review
4. Allows you to request clients to setup password to access your private client area

The next release is coming very soon and will add PAR-Q and agreement steps to make this system fully featured and ready to make remote training a much more seamless experience in these crazy times!

We've also squashed a bug that was stopping you from changing your account email address. So if that is something you've been trying to do recently, please try again and we're sorry. Very sorry!

We're currently building our new client portal feature. This will allow your clients to manage their training information remotely and in their own time.

Our first release lets you activate your portal, adjust how it looks, and choose whether to include your upcoming class listing for people to see. Watch this space for future releases bringing more features designed to help you save time and keep your business organised!

Do you report your PT time to a gym manager in order to pay rent? If so then this update should save you time.

Simply select the date range you want (or choose from one of our presets) and InGym will give you a breakdown of your activity across all your training locations. Use this report in a couple of ways:

1. Instantly calculate the figures you need to provide each week/month
2. Check invoices you receive are correct before you pay them
   

This is a feature we were working on before the Coronavirus lockdown started. We've decided to release it anyway as it may help if you are checking your existing rent bills, or dealing with session cancellations due to gyms being closed.

This is the release of our first classes feature. It's been designed for those of you who get paid teach at a gym or sports club.

It's the first stage of our class support, helping you plan dates into your schedule and track income as you teach. We call these Studio classes, which means any class where you're paid a fee to teach, and you're not in charge of client enrolment or payment.

This is a feature we were working on before the Coronavirus lockdown started. We've decided to release it anyway, as it forms the foundation of some bigger updates we have planned for the future.

Today we released some improvements to the process of cancelling upcoming events. It's been refined to be easier to use, and also works much better on mobile (which is where you need it most!)

Our new referral system allows you to earn free Growth and Pro months by telling your friends and colleagues about InGym. ⠀
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Personalised referral links are now available in every InGym account and there's no limit to the number of free months you can earn. For more information please refer to our Terms of Use.

The final piece in the mobile jigsaw has now been released. You can now plan and reschedule sessions, consultations and appointments from anywhere on your phone or small tablet.

As of today, you can now see your full schedule on your phone. We've created a new day view which you can use to look at your planned events, change locations, mark attendances, add notes, etc. This is the last area of InGym to get the mobile treatment!

A big update today!

First up, we've added formatting options for session, consultation and appointment notes. This should help you when writing up your sessions plans and logging activity. We've also improved the way you add notes, bringing it into line with our wider mobile updates.

Additionally, we have completely changed the way you view all events. When clicked they now display over the top of whatever screen you are currently on. This improves general navigation around the system and makes it quick and easy to view/change/update any event on your schedule from anywhere.

Big update today. We have brought mobile support to all the booking screens and completely reimagined their design and layout in the process!

You now have a booking summary screen with separate sessions and payments lists. The summary has been completely reworked to give you a much clearer view of what is going on, whether you're working with a single client or a group.

You can now add/signup your clients, view/edit all their information, and manage their PAR-Q and training agreements all on your phone!

Stage three of mobile support sees us add message sending, recording expenses and payments, and financial reporting.

The second stage of our mobile journey sees us release full support for managing your training agreements, training locations and holidays.

Today we have applied the first system update on our journey to making InGym mobile compatible.

The first step sees us change the design and layout of every popup and form in the system, improving how they work and adopting a style that is more suitable for mobile use. We will now move on to rolling out full mobile support on a section by section basis in the coming weeks.

You'll also see many small improvements across the system and we fixed a handful of minor bugs that you were kind enough to tell us about.

A minor system update today to address a couple of things:

1. You can now use the full client sign-up process if you don't have any training agreements added to your account. It'll just skip that step.
2. We fixed a strange bug which meant hitting your browser refresh button when planning sessions would send you into a weird state.

We've made a few small improvements to start the week:

• You can now set session attendance directly from the schedule.
• A complete overhaul of the booking charts to make them easier to understand.
• Further enhancements to the booking creation process.

Since launching InGym we have learned a lot about how people use the system, mostly in the form of feedback from trainers. This has allowed us to challenge some of the assumptions we made when we initially started the project. This feedback has led to us reviewing our plans and we have now made some adjustments.

What has changed?

1. We have made SMS notifications an optional bolt-on. This means you are only paying for them if you want them, and unlike before free users can now enable them too. SMS now work as a recharging credit pack that tops up when you get low. As a result of this change we could reduce the price of Pro from £24 to £19/month.

2. We have switched from 'sessions per week' to 'active clients' as the primary plan differentiator. An active client is currently training with you. This means they have a booking containing upcoming sessions and/or unplanned time. The Starter plan includes up to 2 active clients, whilst the Pro plan is unlimited.

3. We have introduced a new Growth plan. This sits between Starter and Pro and includes up to 10 active clients. It's priced at £9/month and is designed for part-time or new trainers with a 'growing' client base. Like Pro, the Growth plan also has automatic reminders enabled.

You can see all the details of our new plans on our new pricing page here.

We're delighted to have released our new reports area which brings together your sales, payments and expenses into a simple but powerful report generator. Use it to analyse the performance of your training business and also provide you with the figures required to help complete your annual tax returns.

You can choose to report on your sales (the value of bookings sold to clients), or your payment receipts (money you have actually received). And with monthly and weekly report styles you can be sure to generate the report you need.

You've been asking for this one and now it's here! Track your business expenses alongside your client payments with everything plotted on your dashboard. Log your vendor/supplier expenses into categories and add descriptions.

We've also made some performance improvements for iOS.

Bookings are at the centre of your InGym world, so we wanted to make them easier for you to create. The result is a new design for the entire process.

1. Specify the total training time (hours) the booking will include
2. Schedule some sessions up front (or don't, it's your choice)
3. Select the client(s) you're training and review their price calculation

That's it, plus a new option in your settings allows you to specify your preferred (default) training time which will be used each time you start a new booking.

We've also made it possible to schedule unplanned training time directly from the schedule (you can still do it the old way too).

And as always, we've made a number of performance improvements and squashed a couple of minor bugs we found on iOS.

Happy training!

It's natural to assume that not every tweak you make to a training agreement needs all of your clients to re-sign the new version. So now when editing an agreement you can decide whether or not the change is significant or not. If it is, updating the agreement with clients signed up to the old version will be created for you as a business task. If it isn't, it won't. Simple!

We've also made some smaller changes:

• If a client fails PAR-Q during the sign up process, they will be added as an archived client just in case you want to recall their information again in the future.
• If one of your clients has no PAR-Q data, then you'll be alerted to this with a shiny new business task on your dashboard.
• We now show you if a client's training agreement is out-of-date when you're looking at it (which seemed rather handy).
• The 'outdated agreements' screen will no longer list archived clients, as that was clearly ridiculous!

Some of you have expressed a desire to add your own tasks. Well, we were tinkering with the business tasks area for the dashboard redesign, so it seemed like the perfect time for this too.

Now you can add your own personal tasks/reminders and tick them off as you complete them. Click a task to edit its description or edit the list to re-order and delete items.

Now you can remember to do more things.

There has been room for dashboard improvement for a while, and now it's happened!

Here's what we've changed:

1. The existing graphs (bookings and payments) have been merged into one
2. A new chart line has been added that tracks the value of your sales
3. There are new more useful business summaries
4. A new layout for your business tasks

Not only that, but this update also signifies our first steps towards full responsiveness (the system working on computers AND phones). So sign in to InGym on your phone and prepare to be amazed (by the dashboard that is. More sections will be coming soon).

You will now find an email in your inbox every morning giving you an at-a-glance view of your day ahead.

We've also made over 50 small fixes and enhancements across the system including:

1. A fix for the curious error that would suddenly cause booking costs and debts to round to 14 decimal places!
2. Removing the 'fake' clash when adding a holiday directly after an existing event.