Striive Privacy Statement

Last update: 24th February 2021

At Striive we take the privacy of your personal information seriously. In this privacy statement we aim to make these details as clear as possible for you to understand.

This statement (along with our Terms of Use) explains how any personal data we collect from you, or that you provide to us, will be used. We encourage you to read this page carefully. It will help you to make informed decisions about sharing your personal information with us.

By accessing our website and using our service you consent to the terms of this statement and agree to be bound by it and our Terms of Use.

What information do we collect about you?

To use our service you may need to provide us with information about yourself and/or your business. This information can include personal information such as your name, email address, telephone number, and address.

Striive may collect personal information directly from you when you:

  • Register to use the service,
  • Are in the process of using the service,
  • Contact the Striive support team, and
  • Visit our Website.

You can always choose not to provide your personal information to Striive, but it may mean that we are unable to provide you with a service.

What information do we collect from you about others?

When using our service, Striive may collect information from you about someone else. If you provide Striive with personal information about someone else, you must ensure that you are authorised to disclose that information to Striive so that we can use it to provide you with the intended service without being required to seek permission from any other third party.

This means that you must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this statement, including:

  • The fact that their personal information is being collected
  • The purposes for which that information is being collected
  • The intended recipients of that information
  • The individual's right to obtain access to that information
  • Striive’s identity, and
  • How to contact Striive.

When requested to by us, you must also assist Striive with any requests made by the individual to access or update the personal information you have collected from them and entered into the service.

How do we use the information we collect?

Striive collects personal information about you and others so that we can provide you with the service, and any related services you may request. In doing so, Striive may use the personal information we have collected from you for purposes related to the services including to:

  • Verify your identity,
  • Administer the service,
  • Notify you about updates and/or changes to the service,
  • Carry out marketing or training relating to the service,
  • Assist with the resolution of technical support issues or other issues relating to the service,
  • Comply with laws and regulations in applicable jurisdictions, and
  • Communicate with you via email, telephone and in-service chat.

By using the service, you consent to your personal information being collected, held and used in this way and for any other use you authorise. Striive will only use your personal information for the purposes described here, or for other purposes only with your express permission.

It is your responsibility to keep your password to the service safe. You should notify us as soon as possible if you become aware of any misuse of your password, and immediately change your password within the service or via the “Reset your password” feature.

Our use of non-personal information

Striive may access and aggregate non-personally identifiable data that has been collected from you. This data in no way identifies you or any other individual.

Striive may use this aggregated non-personally identifiable data to:

  • Assist us in better understanding how our customers are using the service,
  • Provide our customers with further information regarding the uses and benefits of the service,
  • Enhance small business productivity, including creating useful insights benchmarking your business’ performance against the aggregated data, and
  • Otherwise to improve the Service.

Where does Striive hold your data?

All data, including personal and non-personal information, that is entered into the Striive service by you is transferred to Striive’s servers as a function of transmission across the Internet. By using the service, you consent to your personal information being transferred to our servers.

Our primary servers are located in the EU with hosting partner Amazon Web Services, and your personal information will be routed through, and stored on, these servers as part of the service. If the location of our servers changes in the future, we will update this statement. Therefore you should review this statement regularly to keep informed of any updates.

If you do not want your personal information to be transferred to a server located in the EU, you should not provide Striive with your personal information or use the service.

Is my information transferred anywhere else?

In order to provide the service, Striive uses a number of service provides that may store your information. These are detailed below:

CartMogul

Striive uses CartMogul to report subscription and revenue statistics. To do this your name and email address data is shared between Stripe (see below) and the ChartMogul service. These details will be stored on servers located in the USA. The transfer is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework.

You can read more information about ChartMogul's data processing and data protection at:
https://chartmogul.com/privacy/

Gist

Striive uses Gist to facilitate chat based support on the Striive website and within the service. It is also used to provide user tutorials, guides, and send emails or in-app messages about system changes or improvements. Your email address and name will be transferred to Gist upon signup to the service where they will be stored on servers located in the USA. The transfer is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework.

You can read more information about Gist's data processing and data protection at:
https://getgist.com/privacy/

Mailchimp

Striive uses Mailchimp to send newsletters to subscribers. To do this your name and email address data is stored on Mailchimp’s servers when you choose to sign up to use the Striive service, or choose to subscribe for Striive updates. These details will be transferred to servers located in the USA. The transfer is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework.

You can read more information about Mailchimp’s data processing and data protection at:
https://mailchimp.com/legal/privacy/

Postmark

Striive uses Postmark to send email from within the service. This includes emails sent to subscribers and their clients whilst using the service. To do this a copy of every email message is sent to and stored on the Postmark servers including your email address and name. Copies of email messages are retained for up to 45 days and are used to provide support to subscribers on request. This information is transferred to servers located in the USA. The transfer is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework.

You can read more information about Postmark's data processing and data protection at:
https://wildbit.com/privacy-policy

Stripe

Striive uses Stripe to process payments. These include payments you make as a subscriber to access the service, and payments made by clients using Striive Payments. Your name, email address and payment card details will be transferred to Stripe upon subscribing to a Striive paid plan, purchasing SMS credits, or paying a Striive professional via the service. These details will then be transferred to servers located in the USA. The transfer is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework.

You can read more information about Stripe's data processing and data protection at:
https://stripe.com/gb/privacy

Typeform

Striive uses Typeform to gather information from website visitors when requesting a demonstration of the service. These include your name and email address. These details will then be transferred to servers located in the EU and USA. The transfer is certified under the EU-U.S. and the Swiss-U.S. Privacy Shield Framework.

You can read more information about Typeform's data processing and data protection at:
https://admin.typeform.com/to/dwk6gt/

Payment card details

Should you choose to pay for our service by credit or debit card, your card details are not stored within the service and cannot be accessed by Striive staff. Your payment card details are encrypted and securely stored by Stripe Payments Europe, Ltd. to enable the service to automatically bill your payment card on a recurring basis. You should review Stripe’s Privacy Policy to ensure you are happy with it.

This policy may be updated

Striive reserves the right to change this statement at any time, and any amendment is effective upon posting to this website. You should check this page occasionally to ensure you are happy with any changes.

When appropriate, we will make every effort to communicate any significant changes to this statement to you via email or though notification within the service. Your continued use of the service will be deemed acceptance of any amended statement.

Contacting Striive

Any questions, comments and requests you may have regarding this statement are welcomed and should be addressed to support@striive.co. Alternatively you can send us an instant message using the bubble at the bottom of this page.

Discover for yourself how much Striive can help you

Start now for FREE

No credit card required

Striive logo badge
Powering Health & Fitness Professionals
© 2021 InGym Ltd. Striive is a registered trademark of InGym Ltd.